A review in E-government service quality measurement

• Main Authors: Al-Nidawi W.J.A., Al-Wassiti S.K.J., Maan M.A., Othman M.
• Other Authors: 57190296377
• Format: Review
• Published: Institute of Advanced Engineering and Science 2023
• Institution: Universiti Tenaga Nasional

Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in...