Service quality improvement frameworks
Service means a function, procedure, or process that performs an action requested by a client. Production is the process of taking resources and changing them into products. In addition quality means the characteristics of a product or service that help satisfy customers’ needs (ISO-8402). Service q...
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| Main Authors: | , , , |
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| Format: | Book Section |
| Language: | English |
| Published: |
Penerbit UTM
2008
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/25902/1/ShamsulSahibudin2008_ServiceQualityImprovementFrameworks.pdf http://eprints.utm.my/id/eprint/25902/ http://www.penerbit.utm.my/bookchapterdoc/FSKSM/bookchapter_fsksm07.pdf |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |