Service quality improvement frameworks

• Main Authors: Sharifi, Mohammad, Sahibudin, Shamsul, Ayat, Masarat, Ibrahim, Suhaimi
• Format: Book Section
• Language: English
• Published: Penerbit UTM 2008
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/25902/1/ShamsulSahibudin2008_ServiceQualityImprovementFrameworks.pdf; http://eprints.utm.my/id/eprint/25902/; http://www.penerbit.utm.my/bookchapterdoc/FSKSM/bookchapter_fsksm07.pdf
• Institution: Universiti Teknologi Malaysia

Service means a function, procedure, or process that performs an action requested by a client. Production is the process of taking resources and changing them into products. In addition quality means the characteristics of a product or service that help satisfy customers’ needs (ISO-8402). Service q...