Outsourcing management framework based on ITIL v3 framework
Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing rela...
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| Main Authors: | , , |
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| Format: | Book Section |
| Published: |
IEEE
2011
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/29517/ http://dx.doi.org/10.1109/CITA.2011.5999536 |
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| Institution: | Universiti Teknologi Malaysia |