Outsourcing management framework based on ITIL v3 framework

• Main Authors: Mobarhan, R., Abdul Rahman, Azizah, Majidi, M.
• Format: Book Section
• Published: IEEE 2011
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/29517/; http://dx.doi.org/10.1109/CITA.2011.5999536
• Institution: Universiti Teknologi Malaysia

Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing relationships is undisputed. On the other hand service recipients and service providers have some difficulties to manage their outsourcing relationships. So in this paper, we would identify the main problems and challenges related to IT outsourcing. In addition, we will determine the ITIL V3 processes which are suitable and adaptable for outsourcing management. Then at the final stage a framework will be suggested which is arisen from the ITIL V3 framework. This framework would illustrate the practical processes and stages which are helpful in managing outsourcing resources.