Outsourcing management framework based on ITIL v3 framework

• Main Authors: Mobarhan, R., Abdul Rahman, Azizah, Majidi, M.
• Format: Book Section
• Published: IEEE 2011
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/29517/; http://dx.doi.org/10.1109/CITA.2011.5999536
• Institution: Universiti Teknologi Malaysia

Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing rela...