Quality of e-government service
Quality is a necessary attribute for online government services. The concept of e-government service quality is rapidly emerging as an issue in the successful transfer of public information and administrative services online, both now and for the future. E-government service quality is gaining inter...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://eprints.utp.edu.my/6824/1/e-GV_Q_%28the_final_verion%29.doc http://eprints.utp.edu.my/6824/ |
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| Institution: | Universiti Teknologi Petronas |
| Summary: | Quality is a necessary attribute for online government services. The concept of e-government service quality is rapidly emerging as an issue in the successful transfer of public information and administrative services online, both now and for the future. E-government service quality is gaining interest from researchers as communication and information technology era advances. However, the literature on e-government service quality appears in two streams: as e-government evaluation and as e-service quality. The intention of this paper is to address this issue by taking regard of both aspects and limitations evident in each. This paper is therefore a critical review of e-government services and online quality literature to aid future research in this important field. |
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