Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)

This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under...

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Main Author: Ahmad Aiman, Mohd Shuib
Format: Thesis
Language:English
English
Published: 2015
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Online Access:http://etd.uum.edu.my/5259/
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Institution: Universiti Utara Malaysia
Language: English
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spelling my.uum.etd.52592021-03-18T03:04:49Z http://etd.uum.edu.my/5259/ Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) Ahmad Aiman, Mohd Shuib HF5415.33 Consumer Behavior. JS Local government Municipal government This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under MDKP administration and the researchers had choose 385 respondents using convenience sampling. The variables have been tested in this study are public participation, service quality and service delivery. The type of analyse used in this research include descriptive analysis, reliability analysis, correlation analysis and regression analysis. The study found that, there is a significant relationship between all independent variables; public participation, service quality and service delivery towards public satisfaction with local government services in Majlis Daerah Kubang Pasu (MDKP) 2015 Thesis NonPeerReviewed text en /5259/1/s813817.pdf text en /5259/2/s813817_abstract.pdf Ahmad Aiman, Mohd Shuib (2015) Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP). Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HF5415.33 Consumer Behavior.
JS Local government Municipal government
spellingShingle HF5415.33 Consumer Behavior.
JS Local government Municipal government
Ahmad Aiman, Mohd Shuib
Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
description This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under MDKP administration and the researchers had choose 385 respondents using convenience sampling. The variables have been tested in this study are public participation, service quality and service delivery. The type of analyse used in this research include descriptive analysis, reliability analysis, correlation analysis and regression analysis. The study found that, there is a significant relationship between all independent variables; public participation, service quality and service delivery towards public satisfaction with local government services in Majlis Daerah Kubang Pasu (MDKP)
format Thesis
author Ahmad Aiman, Mohd Shuib
author_facet Ahmad Aiman, Mohd Shuib
author_sort Ahmad Aiman, Mohd Shuib
title Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_short Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_full Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_fullStr Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_full_unstemmed Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_sort factor that influence public satisfaction on towards local government services: an empirical study in majlis daerah kubang pasu (mdkp)
publishDate 2015
url http://etd.uum.edu.my/5259/
_version_ 1695533666917154816