Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)

• Main Author: Ahmad Aiman, Mohd Shuib
• Format: Thesis
• Language: English; English
• Published: 2015
• Subjects: HF5415.33 Consumer Behavior.; JS Local government Municipal government
• Online Access: http://etd.uum.edu.my/5259/
• Institution: Universiti Utara Malaysia

This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under...