Information and communication technology architecture models for the service level management
Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management i...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2006
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/11434/1/9.pdf http://repo.uum.edu.my/11434/ http://www.kmice.cms.net.my/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |
| Summary: | Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability
and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures to assist service support processes. |
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