Information and communication technology architecture models for the service level management

Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management i...

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Main Authors:	Holland, Alexander, Fathi, Madjid
Format:	Conference or Workshop Item
Language:	English
Published:	2006
Subjects:	T Technology (General)
Online Access:	http://repo.uum.edu.my/11434/1/9.pdf http://repo.uum.edu.my/11434/ http://www.kmice.cms.net.my/
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Institution:	Universiti Utara Malaysia
Language:	English

id	my.uum.repo.11434
record_format	eprints
spelling	my.uum.repo.114342014-08-24T06:24:46Z http://repo.uum.edu.my/11434/ Information and communication technology architecture models for the service level management Holland, Alexander Fathi, Madjid T Technology (General) Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures to assist service support processes. 2006-06-06 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11434/1/9.pdf Holland, Alexander and Fathi, Madjid (2006) Information and communication technology architecture models for the service level management. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur. http://www.kmice.cms.net.my/
institution	Universiti Utara Malaysia
building	UUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Utara Malaysia
content_source	UUM Institutionali Repository
url_provider	http://repo.uum.edu.my/
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Holland, Alexander Fathi, Madjid Information and communication technology architecture models for the service level management
description	Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry.Different business processes and the potentials of supporting them need knowledge management measures.We illustrate the applicability and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures to assist service support processes.
format	Conference or Workshop Item
author	Holland, Alexander Fathi, Madjid
author_facet	Holland, Alexander Fathi, Madjid
author_sort	Holland, Alexander
title	Information and communication technology architecture models for the service level management
title_short	Information and communication technology architecture models for the service level management
title_full	Information and communication technology architecture models for the service level management
title_fullStr	Information and communication technology architecture models for the service level management
title_full_unstemmed	Information and communication technology architecture models for the service level management
title_sort	information and communication technology architecture models for the service level management
publishDate	2006
url	http://repo.uum.edu.my/11434/1/9.pdf http://repo.uum.edu.my/11434/ http://www.kmice.cms.net.my/
_version_	1644280644466900992

Information and communication technology architecture models for the service level management

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