Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions

This study intends to investigate the relationships between service quality and students satisfaction at Universiti Teknologi MARA (UiTM) Kedah, Malaysia. This study emphasizes on the service quality (SERVQUAL) instrument involving five dimensions, namely tangibles, reliability, responsiveness, ass...

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Main Authors:	Muhamad Husin, Nur Khairina, Romle, Abd Rahim, Mohd Yusof, Muhammad Suhaimi
Format:	Article
Language:	English
Published:	ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015
Subjects:	HD28 Management. Industrial Management
Online Access:	http://repo.uum.edu.my/14295/1/9-13.pdf http://repo.uum.edu.my/14295/ http://www.iwnest.com/AACE/
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Institution:	Universiti Utara Malaysia
Language:	English

id	my.uum.repo.14295
record_format	eprints
spelling	my.uum.repo.142952015-05-21T01:46:44Z http://repo.uum.edu.my/14295/ Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions Muhamad Husin, Nur Khairina Romle, Abd Rahim Mohd Yusof, Muhammad Suhaimi HD28 Management. Industrial Management This study intends to investigate the relationships between service quality and students satisfaction at Universiti Teknologi MARA (UiTM) Kedah, Malaysia. This study emphasizes on the service quality (SERVQUAL) instrument involving five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy that contributing to students‟ satisfaction.Hence, this study provides a knowledge to the student's decision before entered for enrolment in any university on future. ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015 Article PeerReviewed application/pdf en cc4_by http://repo.uum.edu.my/14295/1/9-13.pdf Muhamad Husin, Nur Khairina and Romle, Abd Rahim and Mohd Yusof, Muhammad Suhaimi (2015) Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions. International Journal of Administration and Governance, 1 (4). pp. 9-13. ISSN 2077-4486 http://www.iwnest.com/AACE/
institution	Universiti Utara Malaysia
building	UUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Utara Malaysia
content_source	UUM Institutionali Repository
url_provider	http://repo.uum.edu.my/
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Muhamad Husin, Nur Khairina Romle, Abd Rahim Mohd Yusof, Muhammad Suhaimi Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions
description	This study intends to investigate the relationships between service quality and students satisfaction at Universiti Teknologi MARA (UiTM) Kedah, Malaysia. This study emphasizes on the service quality (SERVQUAL) instrument involving five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy that contributing to students‟ satisfaction.Hence, this study provides a knowledge to the student's decision before entered for enrolment in any university on future.
format	Article
author	Muhamad Husin, Nur Khairina Romle, Abd Rahim Mohd Yusof, Muhammad Suhaimi
author_facet	Muhamad Husin, Nur Khairina Romle, Abd Rahim Mohd Yusof, Muhammad Suhaimi
author_sort	Muhamad Husin, Nur Khairina
title	Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions
title_short	Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions
title_full	Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions
title_fullStr	Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions
title_full_unstemmed	Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions
title_sort	toward a greater understanding of how service quality drives students satisfaction in higher learning institutions
publisher	ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher)
publishDate	2015
url	http://repo.uum.edu.my/14295/1/9-13.pdf http://repo.uum.edu.my/14295/ http://www.iwnest.com/AACE/
_version_	1644281411614539776

Toward a greater understanding of how service quality drives students satisfaction in higher learning institutions

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