The level of service quality in the Malaysian public service sector

The level of service quality in the Malaysian public service sector

The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road...

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Bibliographic Details
Main Authors: Mohamad Zabri, Mohd Akmal Hakim, Romle, Abd Rahim, Mohd Rodzi, Safarina, Ideris, Muhamad Shah Kamal, Mahamad, Nor Azlindamazlini
Format: Article
Language:English
Published: International digital organization for scientific information (IDOSI) 2016
Subjects:
JQ Political institutions Asia
Online Access:http://repo.uum.edu.my/22124/1/WASJ%2034%205%202016%20594%20600.pdf
http://repo.uum.edu.my/22124/
https://www.idosi.org/wasj/wasj34(5)16/5.pdf
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Institution: Universiti Utara Malaysia
Language: English

Internet

http://repo.uum.edu.my/22124/1/WASJ%2034%205%202016%20594%20600.pdf
http://repo.uum.edu.my/22124/
https://www.idosi.org/wasj/wasj34(5)16/5.pdf

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