The level of service quality in the Malaysian public service sector

• Main Authors: Mohamad Zabri, Mohd Akmal Hakim, Romle, Abd Rahim, Mohd Rodzi, Safarina, Ideris, Muhamad Shah Kamal, Mahamad, Nor Azlindamazlini
• Format: Article
• Language: English
• Published: International digital organization for scientific information (IDOSI) 2016
• Subjects: JQ Political institutions Asia
• Online Access: http://repo.uum.edu.my/22124/1/WASJ%2034%205%202016%20594%20600.pdf; http://repo.uum.edu.my/22124/; https://www.idosi.org/wasj/wasj34(5)16/5.pdf
• Institution: Universiti Utara Malaysia

The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road...