Relationships between system quality, service quality, and customer satisfaction
Purpose: This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction.Design/methodology/approach: The study used a quantitative approach, by using a survey method.Th...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing Limited.
2018
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/24452/1/JSIT%2020%201%202018%2073%20102.pdf http://repo.uum.edu.my/24452/ http://doi.org/10.1108/JSIT-03-2017-0016 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |