Relationships between system quality, service quality, and customer satisfaction

• Main Authors: Mohammad Salameh, Anas Abdelsatar, Ahmad, Hartini, Zulhumadi, Faisal, Abubakar, Faruq Muhammad
• Format: Article
• Language: English
• Published: Emerald Publishing Limited. 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/24452/1/JSIT%2020%201%202018%2073%20102.pdf; http://repo.uum.edu.my/24452/; http://doi.org/10.1108/JSIT-03-2017-0016
• Institution: Universiti Utara Malaysia

Purpose: This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction.Design/methodology/approach: The study used a quantitative approach, by using a survey method.Th...