Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers

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Bibliographic Details
Main Author:	Hoang, Tra My
Format:	Article
Language:	English
Published:	H. : ĐHQGHN 2018
Subjects:	Conversational opening Verbal strategies Content analysis Conversational opening strategies
Online Access:	http://repository.vnu.edu.vn/handle/VNU_123/61161
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Institution:	Vietnam National University, Hanoi
Language:	English

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spelling	oai:112.137.131.14:VNU_123-611612018-01-16T20:04:54Z Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers Chiến lược ngôn từ được sử dụng bởi nhân viên và người quản lý để khai thoại ở văn phòng trong tiếng Anh và tiếng Việt Hoang, Tra My Conversational opening Verbal strategies Content analysis Conversational opening strategies p. 65-77 In interaction, an appropriate opening may help participants create good impression on their interlocutors and make the conversation more effective; however, producing a polite and smooth opening may be a remarkably challenging task. The study, therefore, aims at yielding insights into the process of conversational opening with focus on the description of verbal strategies. The collected data are 60 English and 60 Vietnamese opening sections in scripted dialogues between staff and managers. The method of qualitative content analysis is applied to expose categories of verbal strategies emerging from the data. The results reveal that, compared with English subjects, Vietnamese ones create a much lengthier opening with the use of more number of verbal strategies. Especially, through the process of opening a conversation, English subjects display a formal relationship with work-oriented exchanges whilst Vietnamese ones show a close but respectful relationship with rapport-oriented exchanges. 2018-01-16T08:21:04Z 2018-01-16T08:21:04Z 2017 Article 2525-2445 http://repository.vnu.edu.vn/handle/VNU_123/61161 en Vol.33, No.6 (2017); application/pdf H. : ĐHQGHN
institution	Vietnam National University, Hanoi
building	VNU Library & Information Center
country	Vietnam
collection	VNU Digital Repository
language	English
topic	Conversational opening Verbal strategies Content analysis Conversational opening strategies
spellingShingle	Conversational opening Verbal strategies Content analysis Conversational opening strategies Hoang, Tra My Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers
description	p. 65-77
format	Article
author	Hoang, Tra My
author_facet	Hoang, Tra My
author_sort	Hoang, Tra My
title	Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers
title_short	Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers
title_full	Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers
title_fullStr	Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers
title_full_unstemmed	Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers
title_sort	verbal strategies used in opening a conversation in office settings by english and vietnamese staff and managers
publisher	H. : ĐHQGHN
publishDate	2018
url	http://repository.vnu.edu.vn/handle/VNU_123/61161
_version_	1680962691232956416

Verbal strategies used in opening a conversation in office settings by English and Vietnamese staff and managers

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