SOLUTIONS TO IMPROVE CUSTOMER SATISFACTION AT SONY SERVICE CENTER IN NORTHERN VIETNAM
This thesis will discuss and analyze the factors that influence the customer’s level of satisfaction and assist the company to analyze the current situation and identify any existing problems with their services. Data used in this thesis are collected from conducting survey of customer in Ha Noi. Wi...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
Khoa Quốc tế, ĐHQGHN
2019
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| Subjects: | |
| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/67951 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
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