Impact of customer co-creation behaviors on crowd local delivery service quality. Master’s thesis, Vietnam National University, Hanoi
Chapter 1: Introduction – revealing basic ideas of the research in terms of background, objectives, subject and scope of the research. Chapter 2: Literature review – building comprehensive understanding over very complicated concept of value co-creation as well as background to promote refined logis...
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| Format: | Theses |
| Language: | English |
| Published: |
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/70348 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
| Summary: | Chapter 1: Introduction – revealing basic ideas of the research in terms of background, objectives, subject and scope of the research. Chapter 2: Literature review – building comprehensive understanding over very complicated concept of value co-creation as well as background to promote refined logistics service quality measurement for the new crowd business initiatives in logistics industry. Chapter 3: Research model and methodology – describing the conceptual model and how the research is designed and carried out. Chapter 4: Data analysis and findings – discussion of research results. Chapter 5: Conclusion – summarizing the contributions, limitations and intentions for future research |
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