Impact of customer co-creation behaviors on crowd local delivery service quality. Master’s thesis, Vietnam National University, Hanoi

• Main Author: Vũ, Lê Huy
• Other Authors: Vũ, Anh Dũng
• Format: Theses
• Language: English
• Published: 2020
• Subjects: Quản trị kinh doanh; Quan hệ khách hàng; Dịch vụ giao hàng; 658.834
• Online Access: http://repository.vnu.edu.vn/handle/VNU_123/70348
• Institution: Vietnam National University, Hanoi

Chapter 1: Introduction – revealing basic ideas of the research in terms of background, objectives, subject and scope of the research. Chapter 2: Literature review – building comprehensive understanding over very complicated concept of value co-creation as well as background to promote refined logistics service quality measurement for the new crowd business initiatives in logistics industry. Chapter 3: Research model and methodology – describing the conceptual model and how the research is designed and carried out. Chapter 4: Data analysis and findings – discussion of research results. Chapter 5: Conclusion – summarizing the contributions, limitations and intentions for future research