Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch

Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch

The thesis has found that all six factors: Tangible - Perceived ease to use - Safety and Security - speed and Service capabilities - Responsiveness - Service charge have impact on customer satisfaction with iPay Mobile services at VietinBank - Hanoi branch. In particular, responsiveness is the facto...

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Bibliographic Details
Main Author: Dang, Thanh Van
Other Authors: Pham, Thi Lien
Format: Final Year Project
Language:English
Published: H. : ĐHQGHN 2020
Subjects:
Customer satisfaction
iPay Mobile services
VietinBank - Hanoi branch
Service quality
Service charge
Speed and service capabilities
Online Access:http://repository.vnu.edu.vn/handle/VNU_123/98440
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Institution: Vietnam National University, Hanoi
Language: English
id oai:112.137.131.14:VNU_123-98440
record_format dspace
spelling oai:112.137.131.14:VNU_123-984402020-11-26T03:07:23Z Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch Dang, Thanh Van Pham, Thi Lien ĐHQGHN - Khoa Quốc tế Customer satisfaction iPay Mobile services VietinBank - Hanoi branch Service quality Service charge Speed and service capabilities The thesis has found that all six factors: Tangible - Perceived ease to use - Safety and Security - speed and Service capabilities - Responsiveness - Service charge have impact on customer satisfaction with iPay Mobile services at VietinBank - Hanoi branch. In particular, responsiveness is the factor that has the strongest impact on customer satisfaction. 2020-11-26T03:07:23Z 2020-11-26T03:07:23Z 2019 Final Year Project (FYP) http://repository.vnu.edu.vn/handle/VNU_123/98440 en 94 p application/pdf H. : ĐHQGHN
institution Vietnam National University, Hanoi
building VNU Library & Information Center
continent Asia
country Vietnam
Vietnam
content_provider VNU Library and Information Center
collection VNU Digital Repository
language English
topic Customer satisfaction
iPay Mobile services
VietinBank - Hanoi branch
Service quality
Service charge
Speed and service capabilities
spellingShingle Customer satisfaction
iPay Mobile services
VietinBank - Hanoi branch
Service quality
Service charge
Speed and service capabilities
Dang, Thanh Van
Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
description The thesis has found that all six factors: Tangible - Perceived ease to use - Safety and Security - speed and Service capabilities - Responsiveness - Service charge have impact on customer satisfaction with iPay Mobile services at VietinBank - Hanoi branch. In particular, responsiveness is the factor that has the strongest impact on customer satisfaction.
author2 Pham, Thi Lien
author_facet Pham, Thi Lien
Dang, Thanh Van
format Final Year Project
author Dang, Thanh Van
author_sort Dang, Thanh Van
title Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
title_short Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
title_full Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
title_fullStr Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
title_full_unstemmed Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
title_sort customer satisfaction with ipay mobile services at vietinbank -hanoi branch
publisher H. : ĐHQGHN
publishDate 2020
url http://repository.vnu.edu.vn/handle/VNU_123/98440
_version_ 1684667307898437632

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