Customer satisfaction with iPay Mobile services at VietinBank -Hanoi branch
The thesis has found that all six factors: Tangible - Perceived ease to use - Safety and Security - speed and Service capabilities - Responsiveness - Service charge have impact on customer satisfaction with iPay Mobile services at VietinBank - Hanoi branch. In particular, responsiveness is the facto...
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| Format: | Final Year Project |
| Language: | English |
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H. : ĐHQGHN
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/98440 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |