An Empirical Analysis of Factors Affecting Customer Loyalty to Sea Freight Forwarders in Thailand
Thailand has become one of the world’s most significant production bases and therefore, must rely on international sea transportation to move cargo. The primary goal of this paper is to develop a structural equation model to examine how service quality, relationship quality, and customer satisfactio...
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| Main Authors: | , |
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| Format: | text |
| Published: |
Animo Repository
2019
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/apssr/vol19/iss3/11 https://animorepository.dlsu.edu.ph/context/apssr/article/1245/viewcontent/RA_2010.pdf |
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| Institution: | De La Salle University |