Comparison of Organizational Culture among Three Resorts with Owners of Different Nationalities

• Main Authors: Andrada, Janna Kaye D., De Leon, Jonathan Michael V., Enriquez, Lauren Robee Grace H., Salud, Tiffany D.
• Format: text
• Language: English
• Published: Animo Repository 2012
• Subjects: Hospitality industry > Management; Diversity in the workplace; Personnel management; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/10528
• Institution: De La Salle University

The study elaborates one of the foremost literary hypotheses about the formation of organizational culture: that the nature of the owner is one of the prime determinants of what the organizations culture would be. Previous literature that likewise explored the owners role in determining culture used the owners nationality as an indicator of their nature, and suggested that future researchers use the hospitality industry in a locality that experiences strong economic growth as a target. Thus, in conducting this study, the researchers selected as their subjects three resorts in Puerto Galera owned by foreign nationals from Australia, Austria, and the United States of America. The researchers used Denisons organizational culture model and the Denison organizational culture survey as a framework for the study. Through the surveys conducted and the interviews with the foreign owners themselves, the researchers found that while no dominant culture existed within each of the resorts, the highest and lowest-averaging traits and practices often reflected what the owner believes are their strengths and weakness, and likewise seemed to mirror their personal idiosyncrasies. Differences in perceptions about what their culture is between employees and employers also surfaced more so than similarities. Remarkably, the owners behaviors exhibited stark similarities with literary predictions. These findings stress the importance of considering the nature of the organizations owner when trying to understand its culture.