A workstation analysis of the call center agents of premier BPO

• Main Authors: Abad, Jonathan Edmon A., Galarido, Ma. Monica L., Tiu, Angelee Faye P.
• Format: text
• Language: English
• Published: Animo Repository 2014
• Subjects: Call center agents; Ergonomics; Engineering
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/11439
• Institution: De La Salle University

The Call Center Industry is currently one of the fastest growing industries in the Philippines. A call center is a customer-centered business that handles different types of customer-centered functions. These functions include marketing, selling and servicing which are done through the use of differ...