Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
The study focuses on the training needs of Grepalife's (Great Pacific Life Assurance Corporation) employees under the Policyholders Servicing Operations (PSO) division. To properly determine the training needs of the division, a training needs analysis (TNA) is employed. Data are required throu...
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oai:animorepository.dlsu.edu.ph:etd_bachelors-151292021-11-04T06:57:57Z Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division Caraig, Dana Hazel C. Gianan, Jilian M. Madamba, Maria Bernadine H. Sison, Kathleen Joy S. Vito, Clarissa Marie B. The study focuses on the training needs of Grepalife's (Great Pacific Life Assurance Corporation) employees under the Policyholders Servicing Operations (PSO) division. To properly determine the training needs of the division, a training needs analysis (TNA) is employed. Data are required through observations as well as interviews with key division personnel and surveys with PSO employees and company customers who interact directly with PSO. Having successfully administered the TNA, possible improvements for future training programs can be suggested. Moreover, further recommendations can be made to cater to the identified needs and concerns gathered from the TNA. An effective TNA can help the company better achieve its goals through aligning employee performance with customer expectations. 2010-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_bachelors/14487 Bachelor's Theses English Animo Repository Employees--Training of Employees--Training of--Evaluation Organizational learning |
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Employees--Training of Employees--Training of--Evaluation Organizational learning Caraig, Dana Hazel C. Gianan, Jilian M. Madamba, Maria Bernadine H. Sison, Kathleen Joy S. Vito, Clarissa Marie B. Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division |
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The study focuses on the training needs of Grepalife's (Great Pacific Life Assurance Corporation) employees under the Policyholders Servicing Operations (PSO) division. To properly determine the training needs of the division, a training needs analysis (TNA) is employed. Data are required through observations as well as interviews with key division personnel and surveys with PSO employees and company customers who interact directly with PSO. Having successfully administered the TNA, possible improvements for future training programs can be suggested. Moreover, further recommendations can be made to cater to the identified needs and concerns gathered from the TNA. An effective TNA can help the company better achieve its goals through aligning employee performance with customer expectations. |
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text |
author |
Caraig, Dana Hazel C. Gianan, Jilian M. Madamba, Maria Bernadine H. Sison, Kathleen Joy S. Vito, Clarissa Marie B. |
author_facet |
Caraig, Dana Hazel C. Gianan, Jilian M. Madamba, Maria Bernadine H. Sison, Kathleen Joy S. Vito, Clarissa Marie B. |
author_sort |
Caraig, Dana Hazel C. |
title |
Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division |
title_short |
Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division |
title_full |
Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division |
title_fullStr |
Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division |
title_full_unstemmed |
Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division |
title_sort |
training needs analysis of great pacific life assurance corporation's policy holders servicing operations division |
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Animo Repository |
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2010 |
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https://animorepository.dlsu.edu.ph/etd_bachelors/14487 |
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1718382530769453056 |