Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division

The study focuses on the training needs of Grepalife's (Great Pacific Life Assurance Corporation) employees under the Policyholders Servicing Operations (PSO) division. To properly determine the training needs of the division, a training needs analysis (TNA) is employed. Data are required throu...

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Main Authors: Caraig, Dana Hazel C., Gianan, Jilian M., Madamba, Maria Bernadine H., Sison, Kathleen Joy S., Vito, Clarissa Marie B.
Format: text
Language:English
Published: Animo Repository 2010
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Online Access:https://animorepository.dlsu.edu.ph/etd_bachelors/14487
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Institution: De La Salle University
Language: English
id oai:animorepository.dlsu.edu.ph:etd_bachelors-15129
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spelling oai:animorepository.dlsu.edu.ph:etd_bachelors-151292021-11-04T06:57:57Z Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division Caraig, Dana Hazel C. Gianan, Jilian M. Madamba, Maria Bernadine H. Sison, Kathleen Joy S. Vito, Clarissa Marie B. The study focuses on the training needs of Grepalife's (Great Pacific Life Assurance Corporation) employees under the Policyholders Servicing Operations (PSO) division. To properly determine the training needs of the division, a training needs analysis (TNA) is employed. Data are required through observations as well as interviews with key division personnel and surveys with PSO employees and company customers who interact directly with PSO. Having successfully administered the TNA, possible improvements for future training programs can be suggested. Moreover, further recommendations can be made to cater to the identified needs and concerns gathered from the TNA. An effective TNA can help the company better achieve its goals through aligning employee performance with customer expectations. 2010-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_bachelors/14487 Bachelor's Theses English Animo Repository Employees--Training of Employees--Training of--Evaluation Organizational learning
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
topic Employees--Training of
Employees--Training of--Evaluation
Organizational learning
spellingShingle Employees--Training of
Employees--Training of--Evaluation
Organizational learning
Caraig, Dana Hazel C.
Gianan, Jilian M.
Madamba, Maria Bernadine H.
Sison, Kathleen Joy S.
Vito, Clarissa Marie B.
Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
description The study focuses on the training needs of Grepalife's (Great Pacific Life Assurance Corporation) employees under the Policyholders Servicing Operations (PSO) division. To properly determine the training needs of the division, a training needs analysis (TNA) is employed. Data are required through observations as well as interviews with key division personnel and surveys with PSO employees and company customers who interact directly with PSO. Having successfully administered the TNA, possible improvements for future training programs can be suggested. Moreover, further recommendations can be made to cater to the identified needs and concerns gathered from the TNA. An effective TNA can help the company better achieve its goals through aligning employee performance with customer expectations.
format text
author Caraig, Dana Hazel C.
Gianan, Jilian M.
Madamba, Maria Bernadine H.
Sison, Kathleen Joy S.
Vito, Clarissa Marie B.
author_facet Caraig, Dana Hazel C.
Gianan, Jilian M.
Madamba, Maria Bernadine H.
Sison, Kathleen Joy S.
Vito, Clarissa Marie B.
author_sort Caraig, Dana Hazel C.
title Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
title_short Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
title_full Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
title_fullStr Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
title_full_unstemmed Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
title_sort training needs analysis of great pacific life assurance corporation's policy holders servicing operations division
publisher Animo Repository
publishDate 2010
url https://animorepository.dlsu.edu.ph/etd_bachelors/14487
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