Factors affecting employee retention in the business process outsourcing (BPO) industry particularly in inbound, night shift call center agents from call centers located in Metro Manila, Philippines

• Main Authors: Gan, Raymond T., Reyes, Clarence Stephen I., Ruivivar, Patricia G.
• Format: text
• Language: English
• Published: Animo Repository 2012
• Subjects: Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/17850
• Institution: De La Salle University

The purposed of this study is to discuss the Business Process Outsourcing (BPO) industry particularly in call center companies located in Metro Manila, Philippines. It is known to be the fastest growing industry in the Philippines and recognized by foreign companies who are looking to outsource thei...