The moderating effect of positive psychological capital on job stress and burnout: A non-experimental predictive study on Philippine business process outsourcing employees

• Main Authors: Alva, Razelle Mae M., Bernabe, Jaezelle Anne F., Eduvane, Camille Anne O., Escaran, Allysa Claudette T.
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Job stress; Burn out (Psychology); Depersonalization; Call center agents > Philippines
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/8083
• Institution: De La Salle University

This study investigated the moderating effect of positive psychological capital (PsyCap) on job burnout due to job stress. The study made use of a predictive, cross-sectional, non-experimental research design and was set to employ a purposive method of sampling to gather data accordingly. A total of 482 respondents were accumulated from BPO employees in Metro Manila and other regions in the country through the dissemination of online surveys and physical questionnaires. The questionnaires were comprised of three scales namely the PCQ-24, MBI-GS, and PSS to account for BPO employees' PsyCap, burnout and perceived stress, respectively. The results revealed that PsyCap significantly moderates for job stress and the burnout dimensions of exhaustion and depersonalization, but not for inefficacy. Multiple correlations were established across the variables of stress. PsyCap and the three dimensions of burnout. The limitations and directions for future research and practical implications of this study are also discussed.