The moderating effect of positive psychological capital on job stress and burnout: A non-experimental predictive study on Philippine business process outsourcing employees

• Main Authors: Alva, Razelle Mae M., Bernabe, Jaezelle Anne F., Eduvane, Camille Anne O., Escaran, Allysa Claudette T.
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Job stress; Burn out (Psychology); Depersonalization; Call center agents > Philippines
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/8083
• Institution: De La Salle University

This study investigated the moderating effect of positive psychological capital (PsyCap) on job burnout due to job stress. The study made use of a predictive, cross-sectional, non-experimental research design and was set to employ a purposive method of sampling to gather data accordingly. A total of...