Service quality measurement of Master in Management programs of private schools in Jakarta

• 主要作者: Martono, Besar Agung
• 格式: text
• 語言: English
• 出版: Animo Repository 2004
• 主題: Education > Curricula; Management; Education; Higher; Business Administration, Management, and Operations
• 在線閱讀: https://animorepository.dlsu.edu.ph/etd_doctoral/20
• 機構: De La Salle University

The major objective of this study is to establish service measurements that will assist in the formulation of operations strategies for Master in Management programs of private schools, in Jakarta. This was achieved by identifying factors which determine customers' perceptions of service qualit...