Service quality measurement of Master in Management programs of private schools in Jakarta

• Main Author: Martono, Besar Agung
• Format: text
• Language: English
• Published: Animo Repository 2004
• Subjects: Education > Curricula; Management; Education; Higher; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_doctoral/20
• Institution: De La Salle University

The major objective of this study is to establish service measurements that will assist in the formulation of operations strategies for Master in Management programs of private schools, in Jakarta. This was achieved by identifying factors which determine customers' perceptions of service qualit...