Service quality measurement of Master in Management programs of private schools in Jakarta

• المؤلف الرئيسي: Martono, Besar Agung
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2004
• الموضوعات: Education > Curricula; Management; Education; Higher; Business Administration, Management, and Operations
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etd_doctoral/20
• المؤسسة: De La Salle University

The major objective of this study is to establish service measurements that will assist in the formulation of operations strategies for Master in Management programs of private schools, in Jakarta. This was achieved by identifying factors which determine customers' perceptions of service qualit...