A grounded theory of technical support in contact centers
The contact center industry is a vast and rapidly expanding information technology-enabled services industry, where technical support representatives play an important role in customer facing operations, and therefore, it is relevant to understand the concerns of the representatives. Using the class...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2018
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_doctoral/567 |
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| Institution: | De La Salle University |
| Language: | English |