Factors explaining the intent to turnover among agents within selected call centers in Metro Manila

• Main Author: Makalintal, Jose Marting J.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Employee retention; Call center agents—Psychology; Human Resources Management
• Online Access: https://animorepository.dlsu.edu.ph/etd_doctoral/1465; https://animorepository.dlsu.edu.ph/context/etd_doctoral/article/2508/viewcontent/Makalintal__Jose_Martin_J.2_Factors_explaining_the_intent_to_turnover_among_agents_within_selected_call_centers_in_Metro_Manila.pdf
• Institution: De La Salle University

The call center sector has been struggling with employee retention. Apart from resulting in high costs to deal with increased recruitment and training activities, companies have also had to come to terms with decreased productivity and profit. Past studies have attempted to address employee retentio...