Customer service quality for an information system group: Measurement and impact on Human Resource Management subsystems

Customer service quality for an information system group: Measurement and impact on Human Resource Management subsystems

With the increasing role of Information Systems (IS) in organizations, it is important that their quality of customer service be assessed and monitored so that appropriate strategies would be planned to continuously provide better quality of their products and services. The study was about the devel...

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Bibliographic Details
Main Author: Vida, Fresminda Aure
Format: text
Language:English
Published: Animo Repository 2006
Subjects:
Customer services
Customer services > Management
Customer relations
Personnel management
Psychology
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/3404
https://animorepository.dlsu.edu.ph/context/etd_masteral/article/10242/viewcontent/CDTG004085_P.pdf
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Institution: De La Salle University
Language: English

Internet

https://animorepository.dlsu.edu.ph/etd_masteral/3404
https://animorepository.dlsu.edu.ph/context/etd_masteral/article/10242/viewcontent/CDTG004085_P.pdf

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