Customer service quality for an information system group: Measurement and impact on Human Resource Management subsystems

• Main Author: Vida, Fresminda Aure
• Format: text
• Language: English
• Published: Animo Repository 2006
• Subjects: Customer services; Customer services > Management; Customer relations; Personnel management; Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/3404; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/10242/viewcontent/CDTG004085_P.pdf
• Institution: De La Salle University

With the increasing role of Information Systems (IS) in organizations, it is important that their quality of customer service be assessed and monitored so that appropriate strategies would be planned to continuously provide better quality of their products and services. The study was about the devel...