Customer service quality for an information system group: Measurement and impact on Human Resource Management subsystems
With the increasing role of Information Systems (IS) in organizations, it is important that their quality of customer service be assessed and monitored so that appropriate strategies would be planned to continuously provide better quality of their products and services. The study was about the devel...
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| Format: | text |
| Language: | English |
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Animo Repository
2006
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/3404 https://animorepository.dlsu.edu.ph/context/etd_masteral/article/10242/viewcontent/CDTG004085_P.pdf |
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| Institution: | De La Salle University |
| Language: | English |