Nordstrom and Rustan's: Who is the better customer service provider?

• Main Authors: Flores, Luisa Isabel A., Lopue, Ginny Lynn C.
• 格式: text
• 語言: English
• 出版: Animo Repository 2002
• 主題: Department stores—Customer services, Customer services; American Studies
• 在線閱讀: https://animorepository.dlsu.edu.ph/etd_bachelors/4194

Abstract. The present study is a comparative analysis aimed to determine which between Nordstrom of America and Rustan's of the Philippines, is a better quality service provider. A sample of one hundred customers was utilized to respond to the survey forms and answer the interview. The study re...