Nordstrom and Rustan's: Who is the better customer service provider?

• Main Authors: Flores, Luisa Isabel A., Lopue, Ginny Lynn C.
• Format: text
• Language: English
• Published: Animo Repository 2002
• Subjects: Department stores—Customer services, Customer services; American Studies
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/4194
• Institution: De La Salle University

Abstract. The present study is a comparative analysis aimed to determine which between Nordstrom of America and Rustan's of the Philippines, is a better quality service provider. A sample of one hundred customers was utilized to respond to the survey forms and answer the interview. The study re...