A proposed data mart for call center efficiency analysis

Information delivery through enterprise reporting plays a significant role in any industry. It not only measures the company's performance but also uncovers some facts hidden in the information about the business. However, this has become a challenge particularly to call centers using out-of-th...

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Bibliographic Details
Main Author: Reyes, Cherrie Christian Centeno
Format: text
Language:English
Published: Animo Repository 2007
Subjects:
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/3461
https://animorepository.dlsu.edu.ph/context/etd_masteral/article/10299/viewcontent/CDTG004269_P.pdf
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Institution: De La Salle University
Language: English