A proposed data mart for call center efficiency analysis
Information delivery through enterprise reporting plays a significant role in any industry. It not only measures the company's performance but also uncovers some facts hidden in the information about the business. However, this has become a challenge particularly to call centers using out-of-th...
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2007
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/3461 https://animorepository.dlsu.edu.ph/context/etd_masteral/article/10299/viewcontent/CDTG004269_P.pdf |
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| Institution: | De La Salle University |
| Language: | English |