Improving quality through competency development: A management action research on quality improvement
This paper describes our business groups operational issue concerning the lack of competencies of the specialists needed to produce quality work as manifested by the number of errors found during review. Competency is defined as the underlying characteristic of an individual that is causally related...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2016
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5150 |
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| Institution: | De La Salle University |
| Language: | English |