Improving quality through competency development: A management action research on quality improvement

This paper describes our business groups operational issue concerning the lack of competencies of the specialists needed to produce quality work as manifested by the number of errors found during review. Competency is defined as the underlying characteristic of an individual that is causally related...

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Bibliographic Details
Main Author: Martinez, Reynaldo V., III
Format: text
Language:English
Published: Animo Repository 2016
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/5150
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Institution: De La Salle University
Language: English
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