An action research on enhancing selection process and monitoring job demands of engagement teams

• Main Author: Ilagan, Sophia Marie D.
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Teams in the workplace > Philippines; Personnel management > Philippines
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5367
• Institution: De La Salle University

According to a book titled Implementing new business models in for-profit and non- profit organizations, when management treats employees personal affairs with high importance, an effective and sustainable culture in the services industry is attained. (Chen, T.F., 2011) Taking this into account, this action research focuses on the retention of engagement team members particularly on two areas of concern, first, ensuring that more than availability, their interests and skills become the central factor of recruitment and second, monitoring their job demands to prevent negative effects such as job dissatisfaction and employee burnout. We used the action research cycles of Coghlan and Brannick to serve as the framework of the study. Further, the foundation of the research was created through the analysis and adaptation of the ADKAR change management model, person-job fit theory of Jeffrey Edwards and job-demands resources model by Schaufeli et. Al. From this, two action research cycles were implemented. The first cycle covers the enhancement of the teamâ€ï¿½s internal recruitment process, specifically for the addition of new members, while the scope of the second cycle delves on managements process of monitoring job demands in order to retain its current team members.