Addressing the absence of documented job description in the Helpdesk Department of CP Telecom

• Main Author: Ramos, Algerica Blanche R.
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Job descriptions; Personnel management
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5476
• Institution: De La Salle University

In this action research, I, in collaboration with the team, focused on addressing the absence of documented job description in the Helpdesk Department of CP Telecom. A job description is a document that describes the role and responsibilities that an employee is responsible for (Shore, 2012). It spe...