Improving absenteeism rate in call center operations
My action research addressed the issue I identified collaboratively with my core searchers which is improving absenteeism. The objective, therefore, was to improve absenteeism by employing Kurt Lewins Change 3-step Change Management Model. As an insider action researcher, I applied during data gener...
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| Format: | text |
| Language: | English |
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Animo Repository
2017
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5649 |
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| Institution: | De La Salle University |
| Language: | English |