Action research on managing language research in ESG Controversies Department of MSCI

• Main Author: Hu, Chukang
• Format: text
• Language: English
• Published: Animo Repository 2020
• Subjects: Job analysis; Job evaluation; Methods engineering; Human Resources Management
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6222; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13288/viewcontent/Hu_Chukang_11793597_1_Redacted.pdf
• Institution: De La Salle University

The paper is about action research responding to challenges in managing language research in ESG analysis. It aims to analyze the core issues that occurred as a stressful working environment under the background of intensive business expansion, from the internal perspective to better manage the language-specific research processes while accommodating the constraints from human resource and product timeframes. The research diagnosed the constraints with the original interaction between the task demand and human resource in ESG analysis, which was manifested by overloaded working tasks and stressed working routine, and proposed to solve the issue by improving the working process. Following the guidance of the BPM model, the research did a value- added analysis on sub-tasks thus proposing a task deconstruction with the help of outsourcing human resources in the first cycle. In cycle two, the research further addressed the quality issue aroused by outsourcing strategy in cycle one. Under the framework of root-cause analysis, cycle two proposed to improve the working process by workflow redesigning and staff training. The action research is an application of theories and tools of process management, including theory of constraints, BPM model, value-added analysis, and root-cause analysis. The theory of needs assessment was also used to guide the action plan regarding staff training.