Improving the post-implementation review process in Chinabank

• Main Author: Cano, Samantha E.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Bank management; Process control; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6440; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13514/viewcontent/Improving_the_Post_Implementation_Review_Process_in_Chinabank_Cano2_Redacted.pdf
• Institution: De La Salle University

The post-implementation review process is the last stage of the process management cycle in Chinabank. It ensures that the projected benefits of process changes were actually met and are being experienced by the users. It was found that the completion rate of post-implementation reviews was at 64% a...