Improving the low level of engagement in the operations support department of a shared service Organization

• Main Author: Bostre, Beverly Ann B.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Organizational commitment; Teams in the workplace; Organizational Behavior and Theory
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6699; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13623/viewcontent/Bostre__Beverly_Ann_B.2__Improving_the_Low_Level_of_Engagement_in_the_Operations_Support_Department_of_a_Shared_Service_Organization_Redacted.pdf
• Institution: De La Salle University

In this action research, we focused on addressing the low level of engagement of the Operations Support Department of Canwell Bank. The manifestations of our identified issue include limited feedback between the managers and staff, frequent cancellations and rescheduling of team meetings and an inc...