A multi-perspective approach to service quality assessment and analysis in hospitals for service improvement and stakeholder satisfaction
The health care service industry carries an intense pressure to maintain quality in all aspects of service given that quality health care translates to quality human welfare. Thus, service quality in health care becomes a very critical matter that must be constantly assessed and analyzed. Health car...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2013
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/6917 |
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| Institution: | De La Salle University |
| Language: | English |